How fast do you deliver?

We always try to process our orders within 1 business day (excluding weekends and holidays). After receiving your order confirmation email, you will receive another email notifying your that you order has been handed over to our local courier. Delivery should be made within 3 business days, however please account for slower delivery during the busy seasons. The courier calls in advance to advise time of delivery or to arrange an alternative day/time.

I need my item ASAP!

If your order is urgent, please feel free to get in touch! We can try to arrange same day delivery. However, please be aware that this comes at an extra cost which depends on the courier’s real time loads. Please give us a call on +00356 79911105 & we will be able to check approximate delivery times & give you a delivery price. If possible, you will then receive a link or call to track your order after the payment is received.

Alternatively, we can arrange to have you pick up your item from out warehouse location in Qormi at no extra cost if this is more convenient for you. Just drop us a call beforehand to check our availability for a pickup.

I made an order & need it cancelled.

As long as the order has not been shipped out of our warehouse, we will be very happy to help. Call us on +00356 79911105 & give us your order number & we will sort it out as best we can.

Can I get a gift receipt with my order?

If an item/multiple items in your order are purchased as gifts, please send us an email on [email protected] with your order number & the list of items for which you want combined or separate before the order is shipped out. Gift receipts items have a 14 day returns policy as per our Refunds & Returns Policy.

What if my item arrives damaged?

Please refuse the item on delivery if the item arrives damaged. The courier will take care of logistics of getting it back to us. However, please send us an email on [email protected] or drop us a call or message on +00356 79911105 as soon as possible to inform us that you refused delivery due to damage in transit.

Can I receive a receipt for my order?

Absolutely! Feel free to reach out to our team with your order number if you haven’t received one automatically.